Absolutely disgusting customer service and products well below standard. I ordered 4 plants, 2 of which were crushed but due to the nature of what they are they will recover easily. What I am disgusted with is 2 monstera that I ordered. One a standard monstera and the other a monkey mask. My order arrived with green carrier bags wrapped tight and knotted over the leaves of the monkey mask and the 2 other plants, these were individualy bagged and tied to the larger monstera pot. The monkey mask consists of 10 leaves, 2 are severly scorched, a further 1 is scorched to a lesser extent, and 4 are completly torn so only a fraction of leaves remain. That leaves 3 leaves on the entire pot! The larger monstera is infested with thrips! When they arrived there was no way they would have immediatly survived reporting as they were clearly shocked. I watered them, fed them and put them on suitable locations. The 2 smaller plants are recovering well and were repotted after 2 days. The monsteras however have required so much work, both clearly have thrips which I am treating. Neither however would still be alive had I not known how to look after them! I contacted gardening express who tried to pass the blame for damage on to the delivery company over and over again! The delivery company is not at fault! Knotting carrier bags tightly around stems and leaves and then sellotaping the pots together is what has caused the damage! They will not even comment on the thrip issue and the repeated response is they will be OK in the long run! Can you imagine receiving a dress which is ripped and telling a customer don't worry you can repair it and it will be fine in the long run! Each email takes a minimum of 48 hours for them to respond so this back and forwards has been going on for what feels like an age now! The response I received 2 days ago was to return the plants at my own expense to get a refund if I'm unhappy, they refuse to do anything else as the plants are alive. Which infuriates me as they are alive because I havecared fir them, repotted them,fed them and I am ongoing treating the thrip issue. They will not apologise for causing the damage or discuss the infestation. Nothing is there fault! At the beginning of this I would have accepted sorry, it's our fault and they will look on to the poor practice of tying stems and leaves in knots inside carrier bags, but now the denial of any blame and the constant it will be fine in the long run has meant that I will push ahead with an escalated complaint.