Edit- They also REFUSE bad but honest, reviews on their website!! If you are lucky, which I was on occasion, to recieve a live plant - although it will almost certainly arrive a full two weeks after it's supposed to - you're lucky. If you have a problem forget it! Customer services ignore you when you challenge them. They refuse to accept perfectly good photos of dead plants. They expect you to pay vast amounts of money to send back dead plants - despite it costing more than the refund would be. They refuse to supply details of their complaints procedure. The list goes on! I'm lucky enough to have a significant social media following, so I will be sharing my experiences and their, quite frankly, rude replies when they do bother. I will also be in touch with the financial ombudsman because they have broken a large number of rules regarding complaints.... not to mention sending out dead plants! Please, if this happens to you, do report them. They clearly hope that you simply get bored. Personally, I think that any company who refuses to engage and resolve basic issues,like sending out dead plants, needs to be stopped until they alter their ways. Don't be afraid to fight back. I wish I could share pictures on here of the dead plants. It's truly shocking.