I have bought a few sets of bare root trees this spring. Many of them arrived in poor conditions looking more like sticks with few twigs, no leaves and no or dry buds. The price promise and guarantees on their website, promised that the trees will awake and start to grow; and if not, the customer service will replace or refund them. A few months later, all the same - the trees did not start to grow. I contacted the customer service and sent them proofs, but I was told that because I bough trees as sets and their code started with DEAL..., they were not covered. Total scum as their website does not say that anywhere and the sets are still expensive, in my opinion. Be aware that "deals" may mean dead trees and no refund. I spent about £170 pounds and received mostly dry sticks that have not started to grow. I lot of money lost.