Companies like these should cease trading, I am sorry I have to say this.But AVOID AT ANY COST, Companies like these should cease trading, I am sorry I have to say this.But AVOID AT ANY COST, go to your local gardening store, some plants need to be seen in reality. I complained about them to the Standard Trading Institute. In brief I purchased a pair of trees and what I got delivered it's an absolute joke! In reality the product did not match the one on the website and they are tempting customers with false misleading advertise: -the height was slightly smaller, the delivered products coloration is different, the leaves are three times longer than the pictures on the website, the amount of leaves and brunches is completely different from the photo on the website- (there are waayyy less leaves and brunches), the quality of the leaves is poor, leaves are dry and seem to be dying. I have returned the product paying from my own pocket £20 per delivery (they refused to send a courier to come pick up the plants, which I wouldn't have returned if the product was OK) plus initial £6 for delivery charges and it took them 10 days to deliver ("express is clearly not a reflection of their "speedy" service) Really not worth it considering the trees cost (£49)! They tempt customers with discounted prices however the quality of the plants desired is very poor, in my experience. Customer service, simply do nothing to rectify issues, copy pasting and churning out standard paragraphs about how to look after plants and stating that the plant advertised on the website it's just a picture to give us an idea about how these plants are going to look like over years! This is clearly a breach of trading standards.