This is an appalling, dishonest company. See photos of the plants they sent me. Customer Service said there is nothing wrong with them. They look nothing like the photos and are not like the descriptions, very small, misshapen and unhealthy. The web description says the heather should be healthy, bushy, white and festive through the winter. These are all brown and look sick and sad. The Premium Quality Festive Holly Bushes are misshapen and straggly. Won't be festive for a year. The healthy cyclamens meant to be in bud or in flower have not one flower on 6 plants and not one bud. And are tiny and straggly. The whole shipments was a disaster. If you had seen these plants you would not have bought. To make it worse they said I have to ship back at my cost, including the trees which I can't even box! They know I can't return them and not accepting they have sold me damaged, unfit goods. They say they have a 100% Satisfaction Guarantee but this is meaningless as they know it is difficult for you to ship back. I will update what happens once they receive the plants I am able to ship back. Impossible to send back the trees so do not buy large plants from them especially.