After placing an order, I immediately noticed it defaulted to my old address and emailed immediately. Then the saga starts, notifications of attempted deliveries at my old Address, bearing in mind Gardening Express had delivered to my new address. There is no telephone number for Gardening Express, it's a live chat, they told me to get in touch with the delivery company Hermes and washed their hands of me. There is no way of contacting Hermes. All I wanted was my parcel diverting, that is all. So now I have lost nearly £40.00. Hermes have had my parcel since 7th December today is the 20th. I have never written a bad review about any company. I shall continue to do so with this company. This is Customer Service at its worst