Very poor customer service. Plant arrived with the stem snapped. Was advertised at 80cm but was barely 10cm after it was snapped. Even if it wasn't snapped it would have barely 40cm. Customer service team told me that they measure from the base of the pot and to allow 20% tolerance to the size stated in the ad. They also said the plant would probably grow, which is not really the point as I had paid for a larger more mature plant. They said I could return the item but at my cost, which is I wasn't happy with as either they or their shipping company broke it. I'd recommend to avoid and go to a company that cares about their customers