Ordered 6 x bamboo plants, 5 delivered in good shape, 1 was clearly not well, pot very dry, brown leaves which were falling off, it was dead no other way of describing it. Emailed them and was told to plant it out and it will get better after 1 month which it didnt... not hard to tell a dead plant from a good one. After getting hold of them again and waiting 4 days for a response was told that i would need to send the plant back for them to look at it to work out if its dead or not. They are doing this as a tactic to get you not to bother, its a faff i just cant be bothered with. Shocking customer services, all the reviews you see on here and gardening express will reply and pretend to care, but honestly they dont. Im sure its procedure for them to send one bad plant with each order. They dont care about there customers, they make it as hard as possible to contact them, then the return process is just the cherry on the cake. Ive never ever dealt with a company so bad!! Whats the point in sending a dead plant back lol they can see its dead from pictures. DONT USE THIS COMPANY YOU'VE BEEN WARNED (well use them if you want dead plants and to be messed about for a few months. Over to primrose i go to get a new bamboo to replace the mess of a plant they sent me. ZERO STARS