Do not order from them. My experience the same as many. No news on original order after nearly 5 weeks - no response to any form of communication. I had forgotten 1 item so unfortunately placed a 2nd order a few days later. This did arrive after 3 weeks pretty much dead (expensive compost!) - and as instructed sent details and photos, no response. No option on line to cancel the original order. Shameful when so many people are trying to make the best of a bad situation, are financially impacted and turning to their gardens for consolation. Do the decent thing, and what some other companies have done. Simply say you are unable to fulfill orders at the moment. Unfortunately my bank have chosen this time to withdraw the facility to complete a claim form in these circumstances. But that is for another review.