Ordered 10th april.. tried to cancel on 30th april 3rd may and 5th may after no plants arrived within the promised 15 working day original time frame. Two tickets raised and two emails. No response no communication from them at all not even an automated response like some. No delivery update. No reply to tickets despite saying they respond to all. They dont! Communication on website then shut down so then no way of contacting them at all not that that really made a difference they dont reply anyway. Recieved 3 plants within a total order of 135 pounds spent! On the 22nd may! 42 days after order placed. All dead and in a terrible state nothing like described and there was a free dead moth included in the box !! refused the order courier agreed was awful condition. No idea where the other 12 plants I ordered are but they will be sent back too if and when they ever arrive... prob dead. My advice dont order from these cowboys. If u have and your order or part order finally comes. Check the condition whilst courier waits. If not as described or dead like mine refuse the order get him to take them away and go through your bank or credit card to get the money back as have I. U will get your money back they have broken all trading standard rules. Shambolic and should not be allowed to trade. You have been warned!!