I have to agree with all the other reviewers. Very poor service indeed. They seem to feel that, putting a note on their website explaining that due to Covid-19 there will be delays, absolves them of all responsibility. You place an order, they take the money straight away and then you hear nothing for weeks. If you try and contact them, again they say to expect delays in their response and then go off the radar again. You can't cancel or change the order and they don't want to talk to you. My order was finally despatched on the Friday evening of a bank holiday weekend, and wasn't delivered until the following Wednesday (so presumably my trees were sat in a cardboard box in a van for 5 days) and to say they are of very poor quality is a massive understatement - almost dead would be more to the point !! However I wont be returning them as I can't be bothered with the aggro (which I'm sure others do) so this company have in effect made a fool of me and taken money for very poor quality goods. Hopefully this review will help to persuade others not to buy from them in the first place ! The attached images show the picture of the plant I ordered (taken from their website) along with pictures of what I actually received