GardeningExpress customers are waiting for their plants, not hollow-words and badly constructed emails..... I placed a small order with GardeningExpress.Co.Uk on 11 April. Yet, incredibly, today, 6-weeks after placing and paying for my plants, I've received nothing but a poorly worded email that attempts to apologise for [GardeningExpress] being unable to deliver my order!!! Todays email (dated 22nd May) states that: "We are expecting to clear all our oldest orders now in the next 10 working days or so"........ My order is not extraordinary! It includes nothing more complicated than: 1) Foxgloves 2) Lupins 3) Californian Lilac 4) Guernsey Lily 5) Rosemary 6) and several items which were offered at a discount...... While it is obvious that some delays might be expected due to Covid-19 and the restraints of lockdown, I find it completely outrageous that GardeningExpress continues to take orders from new clients, when it is clear they are suffering systemic failure, resulting in a total inability for them to operate their business. To make it worse, they cannot be reached, don't answer emails and are refusing to instigate a cancellation policy, claiming that "orders are being processed and therefore cannot be cancelled". However, it should not take 6 weeks to process a simple order, and when there is no sign of plants, Chris, the founder of Gardening Express, needs to appreciate that he is residing over a company that is failing and has now broken its own terms of contract! In an effort to salvage some goodwill, Chris needs to start offering refunds (OR should simply get his company's act together, and start delivering the plants that his customers have paid for)....... Poor show & poor excuses, this company deserves a rating of Zero Stars1 Update: 28th May, 50% of my order arrived, plants in shocking condition, the lupins were 'folded' in half, so they would fit in a box that was too short for the plants, 75% of the leaves are dried to a crisp, unlikely they will ever recover......