After waiting 43 days for three plants to arrive, and no answer a to my many messages, other than automated ones telling me to be patient..I finally received an acer and two box plants, in a badly damaged box. I couldn’t believe what was in the box. The picture of the acer I ordered was easily three times the size, and similar with the box ‘bushes’...As garden centres reopened whilst I was waiting, I bought plants locally. I also purchased two acers, both larger and more to the point, one fifth of the price of gardening express. There seems to be no way of complaining. Apparently the limit of waiting time for deliveries is 30 days, after which one is entitled to a full refund...fat chance of that I’m sure. I’m utterly disgusted..