I ordered and paid for my shrubs/plants on April 20th. My confirmed order stated delivery within 3 - 5 days. Followed by a statement saying in busy times this could be extended to 10 - 15 working days! Well, here we are on June 6th! Automated emails updating x 3 stating due to Covid there may be further delays. I last heard from them on May 18th saying they are improving their customer service! Nope, you are most certainly NOT I have raised 2 ticket enquiries and yes you've guessed right ...no response So, I've contacted my bank in an attempt to get my money back. All £129 which incidentally went out if my account very promptly! When I log in to their page it says since day 1 the order is being processed. So,according to their rules I am unable to claim a refund! So I have contacted my bank so they can deal with this dispute. Guys you only have 104 days = about 4 months to do this so get busy. Bank contacts the company for you but pays you straight away Fingers crossed that I will get my hard earned 129 quid very soon Good luck gardeners