Waited 61 days for very poor quality plants & GE don't give a jot. This is my email to GE after waiting 61 days to receive poor quality plants. Report to Trading Standards if you have a problem but better still, DO NOT USE THEM. I placed my order 61 days ago on the 11/04/20 and received my plants only yesterday which is both extraordinary & unbelievable. All this time waiting, only to receive plants that are in poor condition, were badly packed & their ongoing survival is in doubt. The difficulty in getting someone to respond on a general inquiry is impossible, so making a claim against these poor quality goods is a non starter & the 5 year warranty, utter nonsense. I've previously used GE & the service has been at best, average but with very poor, almost non existent customer service. With this order, I've sent emails requesting information and updates on my order but received nothing more, than heavily embellished, automatic replies containing glossy waffle which GE thinks is cleaver marketing but it's nothing more than a veil, attempting to cover bad selling practices. Good plant suppliers will inform you prior to placing an order whether a particular plant is in stock or not, allowing the prospective purchaser the opportunity to either buy & wait or not to buy but GE doesn't offer a choice, it just takes your money, knowing full well you'll have to wait because if they don't have the plant you want in stock, they really don't care.. Sending out thousands and thousands of plants each day, training more staff to cope with demand, working day & night, REALLY????? Words like commitment, founding values, we're only a phone call away & we're the No 1 online UK supplier, utter tosh!!!! You only have to read the many negative reviews which clearly bear out your dismal customer service. All this & head office apparently is The Estuary Private Members Club. I've raised a formal complaint with Trading Standards against your business practises and will also be posting negative reviews, adding to the many already posted.