I have contacted my credit card for a refund of my money as this company will not communicate with me despite about 13 attempts. When I ordered the delivery time was 3-5 days with exceptional circs due to covid of 10 days max. They took my money immediately, then next day, after it was beyond the 24 hr period to cancel, mailed to say expect 2-4 weeks delivery. It's now 5 weeks and nothing. When they changed the terms they should have offered the customer a choice, a refund or to continue waiting, that would have saved them a lot of reputational damage. But instead they switched off the phones, and chat function, refused to communicate, refused visitors in person (not sure the address actually exists anyway it's only a postcode) and refused to discuss refunds. But left customers waiting and waiting, some over 2 months. Some say when the plants arrived they were dead anyway. AND they are still taking orders! Flabberghasting!! So I will eventually get my money back from the bank, and then I can spend it on a proper gardening centre, but by then it will be the end of the summer, so thanks Gardening Express for cocking up my summer. don't shop with this company even if you life depends on it. Hundreds of people have reported them to Watchdog so watch the TV in the coming weeks!! you have been warned