I placed my order on the 12 April and on the 27th May I received only part of my order, Three of the items were missing. The trees that arrived were half dead and one blew over the head completely snapped of because it was that dry. I submitted four support tickets, emailed them, Messaged them via facebook and haven't had a single reply apart from an automated response. They have had over £60 of my hard earned money, and i'm advising people on here, please be wary of this company. I had to give them one star because that was the lowest option. Do not order from this company. My experience tells me use another supplier.