Absolutely horrendous! DO NOT USE!! My first purchase from them and never again! As all the other reviews below, a ridiculous wait time with automated email rubbish asking you to be patient and to not contact them again. They’ve shut down all social media messaging access for customers and you can only send them an email which gets lost in hundreds of messages that they are no doubt getting from irate customers who now have realised that they’ve been duped by this website. Logged my issue an auto sends an appalling list of instructions that basically in an eggshell tell you to not expect a reply from then but they will try and they can’t refund an order etc. Feels like these cowboys have just taken my money and run or if they do fulfil the order they are sending out plants you may has well discard in the bin by the sounds of the reviews. I heard they made the news last week too due to their lack of service and orders unfulfilled for months. I really wish I’d read reviews before placing my order!! I will certainly be referring their details to Trading Standards and the Ombudsmen and suggest all others do the same! They shouldn’t be in business and I can’t believe they still continue to take orders. Shameful!