DO NOT USE - An order was placed with Gardening Express on 11 June 2020. On June 22nd having no correspondence as to when the delivery would be received I wrote to cancel the order and requested to credit my credit card no goods had been received and the plants were no longer required due to the delays. Any respectable company would do this as they would not charge the customer’s card without shipment. Having ordered plenty of items online this is normal practice. The Company wrote on June 23rd saying the order had already been shipped and later the same day an email was received saying the order was still being processed, so one knew the previous communication was a fabrication. The same day an email was sent to the company requesting a copy of the despatch note which was not provided as it didn’t exist. On June 24th a message was received that part of the order was delayed and no timeframe of expected delivery even though a message was written cancelling the order. Then late on June 24th a notification was received that part of the order had been shipped with the courier Yodel. On June 27th a parcel from Yodel was received which was literally dumped on the doorstep (nothing to sign as to whether the goods were in good condition or not), the packaging on the outside was crushed in two places. From the state of the packaging it seems the package was thrown into the van and not handled with care. On inspection the plants were dried out and half dead, the two of the three plant pots were smashed they are not useable. The plant leaves were shrivelled up and are of such standard they are only fit for the garbage bin. Appalled with this Company is an understatement, there is no customer service, there is no Customer is always right attitude and focus and with this attitude the Company will not survive. This will be taken up with the credit card company, demanding a charge back as your company have taken monies from customers without shipment of goods and goods which are not fit for purpose. As I’m afraid you cannot speak with anyone and it is unlikely your correspondence will be dealt with as there are too many complaints. The marking this company as a * 1 star is a joke, but you cannot vote any lower on here.