I have now sent over 100 emails and received a number of tier 1 automated emails stating - you are being referred to tier 2 hooray !!! I have also been told that the head plant guy must review the picture of the dead plant - I now refer to it as the Stick - NOT a beautiful Acer. I take it he has / she has to pronounce time of death or something like that. Guessing that no-one will view anything and the hope of a refund is totally ZERO. Please do not use this awful company - They are nothing more than a bunch of criminals, who will take your money and you will never hear from them again. Please do not think that what is on the website will in any way an example of what you may or may not receive some two months after ordering.