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Stuart
AVOID, AVOID, AVOID!! I ordered some bedding plants on the 23rd of June, 2020. Then I saw the reviews of this company, I wish I had seen them before I ordered. I got canned emails saying due to Covid 19 I could expect further delays to those already stated on their website, so I asked to cancel the order. I did this by means of their website support ticketing system as this is the only means of contact offered. No phone number, no email and canned responses. That in itself should have rung alarm bells, so be warned!! To date, I still have no idea of when the plants are likely to be delivered, no information has been offered and I've had to raise a dispute with my credit card company. My bank has said they are looking at a 45 day turnaround on disputes so until then I am out of pocket. I shop online a lot, I have to say this is the single worst shopping experience I've ever had. I feel ripped off. My recommendations would be as the title says, avoid, avoid, avoid!!!! I have to say, it looks to me like this company is playing on Covid 19!! If they are so behind due to the crisis, then they should be stopping taking orders until such time as they can actually fulfil their existing orders. Basic business principles!! They seem to be cashing in with a great little excuse for their shambolic and virtually non existent customer service.
4 years ago
Read Gardening Express  Reviews
Gardening Express  has a 1.2 average rating from 1,702 reviews

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