I ordered a lot of plants from this company at the start of lockdown. After they took my money, nothing happened for 10 weeks ... then they delivered several boxes of dead and nearly dead plants. I raised a support ticket on their website (all plants are guaranteed) and received a reply apologising and letting me know tier 2 support would be in touch shortly (raising a ticket is the only way to contact support - no telephone number, no email). A month passed and nothing! In frustration I went onto their Facebook page and began posting details of my experience. I was surprised to then receive a series of messages via Facebook Messenger reassuring me that someone from management would resolve the issues I had faced very shortly. Nothing after a week except the same platitudes and promises. They claim they cannot locate my original support ticket on their system even though I can and have sent them a screen shot of their website showing it and their initial response! Worst company I have ever dealt with. Only gave one star because none is not an option. SCAMMERS - please beware. As others have pointed out, ALL the positive reviews on Trustpilot are "INVITED REVIEWS" meaning they were actively sought by Gardening Express after they knew they had delivered what they were obliged to.