Deplorable non existent service. To say you’ve received bad service indicates a level of service. What I’ve received is none. I’ve had endless promises of my complaint being handled by a so called non existent manager. I ordered several succulents, climbing hydrangeas and two Salix trees. Half the succulents were dead, they arrived drowning in water. The hydrangeas arrived dry, parched and dying. I’ve never seen the Salix trees as they were returned back to the company by Hermes (another company whose customer service I find appalling). No explanation as to why was offered and no way of contacting them to find out why. Order made on the 24/04/2020 and so far not a sniff of a refund despite several attempts at communicating.