After waiting over 2 extra weeks, my fruit tree arrived. The delivery box was very damaged and when I opened the box, the tree was badly damaged. The smaller branches had broke off and the larger ones were hanging off. Two of the branches were dead (already wooded). Immediately I raised a ticket attaching numerous photographs. 22nd of august. 2 days later i got reply saying it was awaiting review by the Horticultural Manager. 9 days later NOTHING. This manager must be very busy replying to all the complaints. PLEASE PLEASE PLEASE don't buy anything from this company. Shocking customer service. Corona Virus is not an excuse. They took my £36. Day light robbery.