I ordered during lockdown....waited several weeks for items to arrive. When the order arrived there were missing items, so I emailed immediately to notify of missing items. No response due to lockdown restrictions! Have been regularly emailing and have had a few responses stating that items would be sent, then refund would be given. I have contacted Trading Standards and sent a formal letter stating I would take the matter further and again no response. It is now October and I am still waiting for a refunded on the missing items!!!! I would not recommend Gardening Express and will certainly not be using again...!!!