If I could give this sham company a minus rating, I would. Delivered dead plants, so I raised a ticket - as they ask you to on their website. The ticket was ignored for a month despite me chasing on Twitter. Finally I checked in on my account and the ticket had been cleared but they had never contacted me and there had been no resolution. Raised another ticket, that also got ignored for a month. Tweeted, emailed and did everything I could but they still ignore me. Finally I got through to them on chat, was already frustrated at having been ignored for two months. There was two pictures in the ticket of the two dead plants I had been sent. They claimed that as they were two separate pictures there wasn't "enough photographic evidence" that it wasn't the same plants so they refused to refund me for both of them. They then suggest that if it "really was" both plants I could go and take a picture of the pair in one picture. I explained that I don't tend to keep dead plants for two months ... so they again said there wasn't "enough evidence," because apparently it's court and not a couple of dead dianthus plants... Had they got back to me in the first place I could have gone and taken more pictures, but they were also not bothered whatsoever by the fact that it had taken them 2 months to respond to me. They're unbelievably rude, unethical and they're looking for a way to swindle you out of your money. The plants are dead or dying, the customer service is disgraceful and they're rude beyond belief. Please don't let them rob you like they do everyone else.