I've had 2 orders this with company, the first plant died and when I raised a ticket, I received a holding response and then nothing else. I since found out that they closed the ticket without resolving it despite plants supposed to have a 5 year guarantee. I stupidly placed a second order for another plant and this arrived wrong - it was the wrong plant and it wasn't a true tree, it was a grafted rootstock but there was no mention of these trees being rootstocks. All in all they're a very poor business and I still haven't had a response from them and I'm not holding out much hope either. Avoid like the plague.