As all the other negative reviews have stated the customer service is appalling. I complained about a sub standard plant I had received and after 2 weeks of not hearing anything I checked the status of my ticket - it had disappeared without being resolved. I have raised another ticket and 4 weeks later still no response. I will never buy from this company again and strongly advised you do not. Do not be fooled by glossy website photos. The reality is very different. My order was for 4 x Ilex topiary balls. I received 3 x Ilex balls and one mis-shapen thing. At £32 per plant not acceptable. I will now pursue a 'charge back' with my credit card company.