I ordered two trees and two strawberry plants on 30/03. At the time, their website stated: “Our current average Dispatch time is approx. 3-5 working days for all items in stock/season, but please allow up to 7-10 working days for dispatch during peak season/around public holidays.” Fair enough. But by 10/04 – nine working days later – my order still hadn’t even been dispatched. I emailed to chase, only to receive a vague “your order has now been picked” response on 11/04. No dispatch confirmation. No tracking. By 15/04, still nothing. I emailed again, pointing out the ridiculous delay. On 16/04 I was told my order was being dispatched that day. Great – except as of nearly 6pm, it still hadn’t been picked up. So, by their own admission, the plants have been picked and sat in a box somewhere for six days. No light, no water. No care. It’s utterly shambolic. I’ve had orders from other suppliers arrive the next day. Gardening Express, by comparison, feel like a case study in how not to run a business. The only thing they’ve delivered is frustration. I wish I’d read the real reviews – not the suspiciously glowing ones littered across their site. Based on this experience, I’m now just dreading what will actually show up. If it’s not shrivelled, half-dead rubbish, I’ll be shocked. Their customer service is terrible, their dispatch process is laughable, and their competitors are miles ahead. Gardening Express? More like Gardening Regress. A cowboy outfit that isn’t even fit for a rodeo. Avoid.