Everything is wrong with this company. For starters they have no real customers services - you can't call them - and no one answers the service tickets submitted online, which is a nightmare if you have a problem and I've had nothing but problems. I spent over £400 on an order, and most of the plants I received had one or more things wrong - certainly not the same standard as the photos on the website. They arrived half dead, root bound in small pots, and I suspect a pear tree I received is diseased with scab. Everything was packed terribly - without any protection whatsoever inside the boxes. I will never use them again, and I would advise other to avoid them also. There are much better online gardening companies out there such as Suttons or You garden