I received a box of dead plants. I've ordered from them once before, and then it took nearly a month for them to dispatch my plants, so I wasn't surprised at how long it took to receive my plants this time. I was disappointed that all the plants were dead - but that sometimes happens. What I am incredibly annoyed about is that, despite eleven weeks, two cases, and multiple attempts, I still can't get any customer service out of these people, let alone a refund. I am considering small claims next, not because of the cost of my order- the cost of the time I have spent trying to get this resolved far, far exceeds the cost of my order - but because these utter charlatans will continue to keep ripping consumers off if they think that they can get away with it. All those £30 non-refunded orders add up... Quite the poorest customer service I have ever received - and in this case, it's very, very clear that the coronavirus is just an excuse for their shoddy unprofessionalism. Avoid!