After waiting for the best part of 6 weeks for my order when it arrived the box was absolutely battered and 3 of the shrubs were very damaged one to the extent that the best place to plant it was in the compost bin. Despite sending photographs of the box and its damaged contents there has been no acknowledgement by the company other than their robotic statement that the 'email has been received'. Given the poor state of affairs I emailed them again (can't get hold of them by phone) and said I wished to cancel the next two orders (one of which was 6 weeks late and the other 4 weeks). Once again though no acknowledgement and eventually the two orders turned up. Thankfully our other garden orders were done through You Garden so the rest of our garden refurbishment will be done through them.