I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card. There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable. I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It’s a shame that they handled this situation so poorly, and I won’t be recommending their services to others.