Awful, deceitful company, who has no interest in your pet. Our beloved dog Max was diagnosed with Nasal cancer, and Animal Friends declined any costs towards Chemotherapy, and also wouldn't contribute to a Ct.scan prior to diagnosis. We paid for everything. Unfortunately our beautiful boy passed away, on 22nd September 2020, which was heartbreaking, they refused to pay for Euthanasia and also for the cremation, saying it wasn't covered..previously another instance, they deducted all their 20% and any excess, and sent 80pence..for a £300 bill. Find a good insurance company for your pets, your wasting your money on animal friends, they certainly are not your pets friend, they really dont care.