Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 579 Reviews

15 %

of reviewers recommend Animal Friends

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1.7

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 3 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful insurer. Fine when your pet is okay but won't pay for anything when your pet is ill”

Helpful Report

Posted 1 week ago

“I have been paying premiums for 8 years. with no claims. This year my dogs cough got worse so he had to have tests , xrays and medication. My claim was refused on a technicality. I complained but they won't pay I will now find it difficult to find the funds for my dogs on going treatment. Animal Friends, I dont think so. Very disappointed to be treated this way.”

Helpful Report

Posted 4 weeks ago

“Paid them money for years I was supposed to be covered up to £500 for euthanasia bill was £200 I got back £13.60 utterly disgracefull -NEVER USE ANIMAL FRIENDS!!!!”

Helpful Report

Posted 1 month ago

“My case is with the financial ombudsman. If you want peace of mind DON'T USE Animal Friends! Appalling service. The fact that they have a specialised dept that solely deals with the financial ombudsman cases speaks volumes”

Helpful Report

Posted 1 month ago

“When I had to make a claim for my dog. They rejected it. Ombudsman sided with me, they still rejected it and dragged out for another year until ombudsman come back and sided with me again. Vet said they didn't understand the rejection either. Did their best to not pay out. Think they hoped I would just go away. Very disappointed. Go else where, save yourself stress.”

Helpful Report

Posted 2 months ago

“No longer insured with them. No stars. Tried to put my dogs insurance up to £185 a month. On yer bike and goodbye!!!!!”

Helpful Report

Posted 2 months ago

“My pet has liver disease and is being managed with medication. However, he picked up a stomach bug, was hospitalised and the bug was flushed from his system -no problems been fine ever since. Put the claim in for this and they automatically linked this with his liver disease. My vet wrote in support of my claim stating it was an infection, and not the same as the liver disease - two separate issues. They still refused to listen, still refused to pay. Then they increased my policy costs by over double. I would like to have given them Zero stars - they are not there when you really need them. Not so sure they should be called Animal Friends!!”

Helpful Report

Posted 2 months ago

“Avoid this company if you want peace of mind, never pay full claim”

Helpful Report

Posted 3 months ago

“Iv just spoken with Animal friends as my dog passed away at the weekend I was disgusted with their approach to how much useless information they required from not only my usual vet but the vet who came to my home to put my poor dog to sleep he was so poorly. I had been with this company for years and the premiums were expensive 52.00 per month ! Don’t bother pet owners they make it impossible to make a small claim when you are desperately upset.”

Helpful Report

Posted 3 months ago

“They didn't pay for emergency treatment saying the dog was not in pain with a ear infection and a preferred ear drums . And this year they have increased from £19.05 to 45.12 So it's a Goodbye from me they are first class rubbers”

Helpful Report

Posted 4 months ago

“They find any excuses not to pay out your full clames ,I've had my renewal this morning last year £19.08 this year they wanted £45.00 a mouth more than doubled from last year , So guess what? I've kicked them in to touch, they got the wrong name Animal friends”

Helpful Report

Posted 5 months ago

“I have been trying to get £350 after years of no claims and insurance, and they have now claimed my cats recent issues are "pre-existing" from oct. 2018, 2 months after my cat was born. My vet records didn't show the issue until over 1 month after I got insurance with them, back in 2021. Even then I didn't claim, now it's gotten so bad that he's been in and out of the vets for check ups, experimental food trials, and now what could be long-term medicine if it works. If it doesn't, I will have to front the costs myself as they will continue to claim it was "pre-exisiting" when asked for evidence that this condition was shown back then (as I've searched through his previous vets history), they have declined to send evidence and offered "if the vets could send additional information amd evidence" the claim *could* be overturned. I'm so disappointed as I've been a customer for years now, and when I finally actually need their help financially, they skirt their responsibilities. Awaiting a response now but depending on how that goes, will be in contact with an insurance ombudsman. Just ridiculous.”

Helpful Report

Posted 5 months ago

“Stay away. Sorry to say they are another dodgy insurance company that destroys customers when in need. Loyalty only goes so far until you try to make a claim after paying to them each month. They did everything possible to prevent paying and even tried blaming us! Complaint department was very rude and did not want to know. Now with county court…..”

Helpful Report

Posted 5 months ago

“Nobody answers, live chat gets cut off, not good service at all when your pet is in pain. Really disgraceful service.”

Helpful Report

Posted 5 months ago

“No stars!! Uncaring and unsympathetic. Increase without making it clear. Devious.”

Helpful Report

Posted 5 months ago

“They do not adhere to their own policies and make it up and close ranks. Go elsewhere.”

Helpful Report

Posted 5 months ago

“Thieves. My premiums went up from £23 a month to £56 without warning. Simply because my dog is 10 and I've been claiming for arthritis, libella injections. I expect some increase but this.is beyond a joke. DO NOT USE THEM”

Helpful Report

Posted 6 months ago

“I've read the poor reviews on here and I am sorry for the negative experiences. My own experience is different, our boy, George, an eleven year old Bichon Frisé, snapped a cruciate ligament earlier this year, we were devastated when we were told the cost of putting him right and frankly didn't know how we were going to mend him. Although there was considerable cost to us the insurance paid 80% of the bill, the vets were brilliant liaising directly with the insurance via their portal and left us to concentrate on George and not worry about dealing with admin issues. I have given 3 stars, I would have given more but there was an issue which irritated me. and that was was the fact that in eleven years we had never claimed, but because George is getting older, they load the payments, hence my contribution of over £1000. George is obviously worth every penny but I did feel that we were being penalized because of his age.”

Helpful Report

Posted 6 months ago

“Was with you for over 11 years with my two cats. Never made a claim when my first cat had to be put down. I paid the whole bill. Then my second cat due to age had to be put down. Treatment and euthanasia bill was very expensive. By the time l paid excess and twenty percent of treatment l had £40 or so back. Loyalty doesn't pay.”

Helpful Report

Posted 7 months ago

“Keep well away you pay but when it’s time for them to pay they find any excuses not to”

Helpful Report

Posted 7 months ago

Animal Friends is rated 1.7 based on 579 reviews