I have been using this company for many years ( 5 cats) and on the surface they appear very good, that is until you have to make a claim and then their true colours come out. I had to put one of my cats down on the 16/11 and I am still trying to get this claim sorted, the vets were at fault sending through an invoice incorrectly however I have phoned Animal friends nearly every week for the last month to go through with them the rational of the invoice, I have chased the vets to also email them with an explanation and still today I am told that it is not sorted, I was told last week that someone would chase it and come back to me but no call back. The lack of communication from them is shocking and during one conversation I was even told that it was not their job to chase vets ! That may be the case but surely it is there job to let their customers know ( I can't even see the claim on my account so have no idea what was happening) Needless to say I have now cancelled the remaining policies and gone to another company. I would not recommend this company at all .