They have a disgusting attitude towards your pet AVOID THEM AT ALL COSTS!Shocking customer service and they have absolutely NO interest or sympathy in your pet!!!! I was told on day 13 at 10pm of the 14 day cooling of period when my cat nearly died of a very sudden and new illness that they would would NOT be covering his vet fees which was £1,000! And they wouldn't be covering any future illnesses either!!!! Was then asked "would I like to cancel my policy" absolutely disgusting, all Animal Friends care about is sales targets and NOT your pet!!!!!! I wouldn't recommend them to anyone ever!!!!