As a business owner, I tend to only leave good reviews for positive experiences as I understand the detrimental effect a review can have on a company. This is the first bad review I have ever written and I feel it is necessary because this is a company people trust with their pets health. I have recently moved from a ran down area with a lot of crime, in which I lived on a very busy main road. Temporarily, I moved into my parents in a quiet pleasant village. Animal friends used this as an opportunity to put the premium up (We have never made a claim) - which i thought was odd. Finally, getting the keys to my own house which is *250 yards!!!* from my parents house, i phoned Animal friends to change my address. I was told this has also affected my premium and the cost increased again. It was explained to me that the cost may have gone up due to the amount of claims in the area (which i cannot understand as it was considerably more dangerous where i was living at my original address) and another reason may be the cost for animal prescriptions. However - this time i wasn't moving district, i was moving 250 yards - the other side of the small pond in our little village. Animal friends clutch at straws and use any excuse to increase your premium - this meant I lost complete trust and i can only assume they will do everything they can to find an excuse not to pay out when needed. Therefore, I have cancelled my policy - not because of the increase - but because of the lack of trust & principle - this is not how to treat your customers! I am happy to pay more for the cover elsewhere.