After insuring my dog with them for over 10 years and only having 1 previous claim for less than £200 they dragged out my final claim when we had to have my dog put to sleep. It took them 5 weeks to pay out less than £160. I clearly explained the situation to them at the very beginning and provided receipts and completed claim forms etc. They were slow to respond to emails, taking several days between them. At a time like this you want the claim to be simple as every time I was having to correspond regarding this was causing distress. So don’t be fooled by the name, I think I was, thinking that Animal Friends was a caring special insurance company, as with my experience they clearly are not. I would neither use them again and would definitely not recommend.