Disgusting rip off company. Had insurance with them for over 12 years for 2 dogs. Tried to claim for 1st time and wouldn't cover the first dog as dont cover investigations in the mouth. 2nd dog had a seizure and due to.poor experience thought better get a pre authorisation before any treatment. Now find out they won't cover 2nd dog either as apparently they now don't cover alapaha bulldogs. Didnt have a dropdown in May 2020 for alapaha only bulldog as they weren't common. Obviously auto renewed over the last 3 years and never informed me or asked what type of bulldog they were supposed to be insuring??? Even JOII knew he was an alapaha. Happy to take my money over the 3 years in which I have now never been insured. Joke of a company and you should not be allowed to trade. AVOID AT ALL COSTS