Should be called Animal Enemies! I have held a policy with them for nearly 12 years for my GSD and in that time, have never claimed! They recently contacted me about stopping the policy I had as it was no longer relevant to the market, leaving me to find new cover for an ageing dog, when he needs it the most. As you can imagine, instead of paying £16 month as I have for the last 12 years, other insurers now want nearly £100 a month due to his age!!! To cap that, he recently had a check over at the vets before the policy finished and they noted he was starting to struggle with Arthritis (a common issue for GSD, especially at his age), but they declined the claim as it was first noted by the vet in 2020 when we were told to keep exercise light, which is hardly "treatment". I think they have an agenda and policy here, and it would be interesting to hear of similar situations. I will be reporting to the ombudsman accordingly.