So badly let down chosing Animal Friends pet insurance my cat and I wish I had gone elsewhere. My warning is that after further year of insuring with them, with no claims, they quoted a massive increase of over 50%! Although my cat is just under 12, he is very healthy without claims, this is such an extortionate increase. There response was that they have increased their fees massively and the increases are even worse for those that have claimed also! So I DO NOT RECOMMEND THEM AT ALL, WISH I HAD NOT CHOSEN THEM. I am now going elsewhere based on so much cheaper quotes from other insurers.