They sent me an email saying it was time to renew. Logging on to my account as advised there were no policies found.....I still have over three weeks left before the renewal date! Looking deeper into the site I found the word "cancelled" by my current policy. What??? Having previously emailed them over two weeks ago and had no response I tried to ring them for an explanation, but after listening to irritating music for over 7 minutes I gave up. Working from home, I guess. So it seems my dog was not even covered after I paid last year's premium. Don't touch them! Crooks.