I was recommended animal friends by college and at first impression everything was great, easy to set up, low policy fees and then my colleague had issues making a claim to do with a pre-existing condition. I called and spoke to a young girl who quite frankly I doubt had a single brain cell so I asked to speak to a manger and was eventually called back by a girl called Laura who said she was "Team Leader" if shes an experienced team leader I will eat my hat! She had no idea what was going on, no medical experience and quite frankly gave me the worst customer service I've ever experienced. My colleague was right, they do scam you out of money! Stay away from this company! They will scam you and not pay out.