Avoid this company at all costs. It looks really good value on the face of it but they will do anything to avoid paying a claim. They are refusing to pay for my dog's treatment right now. She had surgery costing £1,500 a month ago to remove a foreign body from her stomach and they are refusing to pay as she was treated for a slight sickness bug over a year ago when she was 8 weeks old. I now have an exclusion on my policy against any digestive health problems due to something completely unrelated to my claim. My vets are currently fighting with them to try and get my completely valid claim paid out. As soon as I can cancel I will be leaving this awful company.