Terrible company your animal is not there Friend there only friend is the people who can find a loop hole so they don’t have to pay out. It’s stressful enough when your pet is not well without having to wait 4 to 5 week for them to tell you the £550.00 it cost to have your pet treated you can’t claim coz you are are day out of policie... phoned in the morning to see how claim was going and told should no later if I Phone back. Got home from work and letter was all ready here... not just horrible conning loop hole finder but bare face lying to you on the phone.... don’t use !!!!there is a reason there cheap coz they they take you money every month then think there smart and rip you off.........