Unfortunately, I have recently lost my dog and was hoping to claim. However by the time all of the small print clauses were applied, no claim was “valid”. There policy wording is very misleading and after paying a premium of about £370, I am disgusted that they have managed to avoid any claim!! There response to EMails was abysmal, generally taking over a week to respond and the chat facility was also useless. If you have a dog over 8, don’t waste your money insuring it! I also asked for a refund on unused months, but guess what, the small print states that no refunds are given!!! I think that it is very unethical for an insurance company to protect itself from most claims!! Disgraceful company!