My daughter is a responsible dog owner who researched pet insurance companies thoroughly before choosing Animal Friends. I am deeply shocked by the dreadful uncaring customer service she has received from you. You are happy and quick enough to take her money but have made her claiming on her insurance an extremely difficult and stressful time. Higher premiums are factored in for certain breeds of dogs but you seem to have completely ignored this and have continued to argue that her dog had a Pre resisting condition, at no time before the claim was her dog diagnosed with the problem you are refusing to pay out on. The vet has contacted you to confirm this and you still refuse to pay. The condition her dog has been diagnosed with could be fatal and I will hold you personally responsible for any suffering you attribute to. Policies are taken out by responsible, caring, loving pet owners and you are not fulfilling your obligation. I would advise anyone considering Animal Friends to check out Pet Plan who only have your pets best interest at heart, your claim will be dealt with promptly to ensure the best possible outcome for your pet.