Animal friends refused my genuine claim when my dog suddenly became ill with anaemia which took his life in a week. They claimed that from a date given in a phone conversation with one of their operatives that this was due to it being a pre existing condition. As it most certainly was not I called to query this decision and suggested they listen to the conversation and what was actually said.5 days later I get an apology that the operative had not only written down the wrong day, but the wrong month and even the wrong year for onset of symptoms! You could not make up this level of incompetence. They have eventually agreed to pay my claim but only after having to fight tooth and nail at a time when I am grieving for my lost pet. I have 2 other policies for other pets which will be most definitely cancelled in due course