Please do not insure your pet with this company, it will be as much use as a chocolate fire guard. I would give minus stars if I could. At the time of writing this review 67.92% are one star reviews and most saying they would give zero stars if they could. Animal Friends are fraudsters at the very least and will wriggle out of any claim if they can. I'm very disappointed with this company and wish I had read their reviews before taking out insurance with them. Will be cancelling my insurance immediately as they have declined my genuine claim stating it was a pre existing condition, much the same as many of the customers who have left bad reviews on here. Animal Friends should be ashamed of themselves for having so many bad reviews.